Publication2023
Unethical use of information access and analytics in B2B service organisations: The dark side of behavioural loyalty
The record
- Type
- Publication
- Date
- 1 February 2023
- Level
- National
- Journal
- Industrial Marketing Management
- Volume
- 109
- Pages
- 14-31
- Published
- 1 February 2023
- DOI
- 10.1016/j.indmarman.2022.12.006
- Scopus ID
- 85144751094
- ISSN
- 00198501
- Authors
- 2
- Open access
- No
- Citations
- 33
- International co-authorship
- No
- Co-author countries
- IN
Classification
Every label below carries the reasoning it was assigned on, the confidence band it was assigned in, and what produced it. The rubric is published.
UN Sustainable Development Goals
16 Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels
Ethical analysis of information access practices and analytics in B2B services identifies discriminatory outcomes and organizational accountability.
- High confidence
- The subject matter is a strong and direct inference from the record type, the funding or organising body, or the programme context, even where the title alone is thin. Example: an ICMR-funded project against SDG 3, on the strength of the agency.
- Judged
- Judged against the published classification rubric, under the rubric and prompt versions recorded with the run that produced it.
- Produced by
- claude-haiku-4-5-20251001, under kortex-publication-v1
10 Reduce inequality within and among countries
Unethical analytics practices create inequality in service quality across customer segments requiring ethical governance frameworks.
- Moderate confidence
- The alignment is plausible and defensible but rests on an assumption a reasonable reviewer could decline. Published, and surfaced in the review queue for a human to confirm or override.
- Produced by
- claude-haiku-4-5-20251001, under kortex-publication-v1
Viksit Bharat @2047
vb-4.1 Transparency, accountability and the rule of law
Organizational ethics and transparency in data handling promote accountability and rule of law in business-to-business service relationships.
- Produced by
- claude-haiku-4-5-20251001, under kortex-publication-v1
Each label above carries the instrument and the version that produced it. How each classification is reached.
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Provenance
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- Source rows resolved into this record
- 1
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Citing this record
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KIIT Deemed to be University. “Unethical use of information access and analytics in B2B service organisations: The dark side of behavioural loyalty”. Kortex.