Publication2024
Cognitive Chatbot for Personalised Contextual Customer Service: Behind the Scene and beyond the Hype
- Decent Work and Economic Growth
- Thriving and Sustainable Economy
The record
- Type
- Publication
- Date
- 1 June 2024
- Level
- National
- Journal
- Information Systems Frontiers
- Volume
- 26
- Issue
- 3
- Pages
- 899-919
- Published
- 1 June 2024
- DOI
- 10.1007/s10796-021-10168-y
- Scopus ID
- 85109853141
- ISSN
- 13873326
- Authors
- 3
- Open access
- No
- Citations
- 91
- International co-authorship
- No
- Co-author countries
- IN
Classification
Every label below carries the reasoning it was assigned on, the confidence band it was assigned in, and what produced it. The rubric is published.
UN Sustainable Development Goals
8.5 Achieve full and productive employment and decent work for all, with equal pay for work of equal value
Cognitive chatbot for B2B customer service improves automation and accessibility of business information, supporting productive employment and operational efficiency.
- Moderate confidence
- The alignment is plausible and defensible but rests on an assumption a reasonable reviewer could decline. Published, and surfaced in the review queue for a human to confirm or override.
- Judged
- Judged against the published classification rubric, under the rubric and prompt versions recorded with the run that produced it.
- Produced by
- claude-haiku-4-5-20251001, under kortex-publication-v1
Viksit Bharat @2047
vb-2 Thriving and Sustainable Economy
Derived through the seeded SDG-to-Viksit-Bharat crosswalk from the primary SDG 8 label. Cognitive chatbot for B2B customer service improves automation and accessibility of business information, supporting productive employment and operational efficiency.
- Produced by
- claude-haiku-4-5-20251001, under kortex-publication-v1
Each label above carries the instrument and the version that produced it. How each classification is reached.
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- Source rows resolved into this record
- 1
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Citing this record
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KIIT Deemed to be University. “Cognitive Chatbot for Personalised Contextual Customer Service: Behind the Scene and beyond the Hype”. Kortex.