Skip to content
by IQAC KIITKIIT Deemed to be University — Internal Quality Assurance Cell

Publication2024

An AI-Based Customer Relationship Management Framework for Business Applications

The record

Type
Publication
Date
12 January 2024
Level
National
Journal
International Journal of Intelligent Systems and Applications in Engineering
Volume
12
Issue
12s
Pages
686-695
Published
12 January 2024
Scopus ID
85185299867
ISSN
21476799
Authors
5
Open access
No
Citations
8
International co-authorship
No
Co-author countries
IN

Classification

Every label below carries the reasoning it was assigned on, the confidence band it was assigned in, and what produced it. The rubric is published.

UN Sustainable Development Goals

  1. 8 Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all

    GoalPrimaryModerate confidenceJudged

    AI-driven CRM system with machine learning recommendations improves business customer retention and productivity

    Moderate confidence
    The alignment is plausible and defensible but rests on an assumption a reasonable reviewer could decline. Published, and surfaced in the review queue for a human to confirm or override.
    Judged
    Judged against the published classification rubric, under the rubric and prompt versions recorded with the run that produced it.
    Produced by
    claude-haiku-4-5-20251001, under kortex-publication-v1

Viksit Bharat @2047

  1. vb-2 Thriving and Sustainable Economy

    ThemePrimaryModerate confidenceJudged

    Derived through the seeded SDG-to-Viksit-Bharat crosswalk from the primary SDG 8 label. AI-driven CRM system with machine learning recommendations improves business customer retention and productivity

    Produced by
    claude-haiku-4-5-20251001, under kortex-publication-v1

Each label above carries the instrument and the version that produced it. How each classification is reached.

Evidence

Kortex hosts no documents. Evidence is an outbound link to the authority that holds it.

No outbound evidence link is recorded for this activity. The record below states which source it came from and when it was last read.

Provenance

Which source system this record came from, how many source rows were resolved into it, and when each was last read.

Source rows resolved into this record
1

Each record carries the date Kortex last read it from its source system. That is a freshness date and not a verification: Kortex records what its sources say and when it read them, and it does not check those statements against any external authority. No claim on this site is described as verified, because none is.

Citing this record

This URL is stable. A record’s permalink is frozen when it is published and is not regenerated if its title is later corrected.

KIIT Deemed to be University. “An AI-Based Customer Relationship Management Framework for Business Applications”. Kortex.

Explore the full record