Publication2024
A study of customer satisfaction in using banking services through Artificial Intelligence (AI) in India
The record
- Type
- Publication
- Date
- 12 September 2024
- Level
- National
- Journal
- Public Administration and Policy
- Volume
- 27
- Issue
- 2
- Pages
- 167-181
- Published
- 12 September 2024
- DOI
- 10.1108/pap-05-2023-0060
- Scopus ID
- 85201263762
- ISSN
- 17272645
- Authors
- 4
- Open access
- Yes
- Citations
- 16
- International co-authorship
- No
- Co-author countries
- IN
Classification
Every label below carries the reasoning it was assigned on, the confidence band it was assigned in, and what produced it. The rubric is published.
UN Sustainable Development Goals
9.1 Develop quality, reliable, sustainable and resilient infrastructure to support economic development and human well-being
AI-enabled banking services improve customer satisfaction and accessibility, advancing digital financial infrastructure and inclusive economic participation through technology adoption.
- Moderate confidence
- The alignment is plausible and defensible but rests on an assumption a reasonable reviewer could decline. Published, and surfaced in the review queue for a human to confirm or override.
- Judged
- Judged against the published classification rubric, under the rubric and prompt versions recorded with the run that produced it.
- Produced by
- claude-haiku-4-5-20251001, under kortex-publication-v1
8.2 Achieve higher economic productivity through diversification, technological upgrading and innovation
AI implementation in banking enhances service productivity and economic growth through digital transformation.
- Produced by
- claude-haiku-4-5-20251001, under kortex-publication-v1
Viksit Bharat @2047
vb-2.3 Services and the knowledge economy
Digital banking innovation supports financial services and knowledge economy development.
- Produced by
- claude-haiku-4-5-20251001, under kortex-publication-v1
Each label above carries the instrument and the version that produced it. How each classification is reached.
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- Source rows resolved into this record
- 1
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Citing this record
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KIIT Deemed to be University. “A study of customer satisfaction in using banking services through Artificial Intelligence (AI) in India”. Kortex.